Refund policy

 Refund, Return & Cancellation Policy

Thank you for shopping at ONOP (onop.in). We want you to be completely satisfied with your refurbished

mobile purchase. Please review our return, refund, and cancellation guidelines below.

1. Order Cancellation

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You may cancel your order at any time before it has been dispatched from our fulfillment center by

contacting our support team at support@onop.in.

Once a device has been shipped, the order cannot be cancelled directly; however, it may be returned post-

delivery in accordance with our return guidelines.

2. 7-Day Replacement & Return Policy

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We offer a 7-day return and replacement window from the date of delivery for devices received with

functional defects, major description mismatches, or physical damage in transit.

To be eligible for a return, the device must be returned in its exact original condition, complete with all

accessories (charger, cable, original box), and with our tamper-evident warranty seals intact. Devices

showing signs of liquid damage, physical drops, or unauthorized tampering will not be accepted.

3. Refund Processing

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Once our technical team inspects and verifies the returned device, approved refunds will be initiated within

5 to 7 business days.

Refunds are credited strictly back to the original payment instrument (bank account, UPI, credit/debit card)

used during checkout via Razorpay. Shipping charges, if any, are non-refundable.